Terms of Trade

Trading Terms

Jonglea P/L is a wholesaler to retailers in the Gifts and Homewares Industries only.


New accounts first order – $500.00 minimum on pro-forma, credit card payment upfront.

Subsequent orders after initial first order – $300.00 minimum.

Changes to Orders – Must be made in writing to H.O. as soon as possible

Cancellation of Orders– Must be made in writing to H.O. as soon as possible. Restocking fee may apply if cancellation is made when order is already processed.

Backorders– Any stock ordered and not supplied will be on backorder until such time it has been sent or cancelled. We do not cancel backorders unless requested by customer.  Cancellation of backorders must be made in writing to H.O.

Proforma orders-Will be cancelled if no contact or payment has been made within 7 days of emailing the proforma notice/invoice. A restocking fee may apply.


Prices quoted are GST-exclusive:  10% GST plus freight is for all Australian orders or 15% GST plus freight for all New Zealand orders.

Prices are subject to change without prior notice due to unforeseen circumstances such as changes to exchange rates.

 Freight Charges

Freight is not included in the cost of goods. Freight is charged on each invoice, including back orders. The rate is subject to our carriers charges and is calculated based on various factors including no. of boxes, size of boxes, weight and location.


Goods are despatched as soon as possible after receipt of order, subject to customer requests for forward delivery time(s), stock availability and payment received on proforma orders. Delivery time can take 1-5 business days after dispatch depending on location.

New Zealand orders are dispatched every 2-3 weeks ex Sydney and this will depend on the number of NZ orders received. Delivery can take 5-7 business days after dispatch.

Re-stocking Fee

Goods returned as ‘unsuitable’ will be charged a re-stocking fee of 15%, and carriage of goods to H.O. is at customer’s expense. Any orders cancelled while order is already processed may also incur this restocking fee.

Payment Terms

Proforma Accounts-To be made within 7 days upon receiving proforma notice/invoice before goods are dispatched.

Approved Credit Accounts- Strictly 30 days Nett from date of invoice

Payment Methods

  • Credit Cards (Visa or Mastercards only)

There is no fee with credit card payments.

Please phone our office to make payment with credit card.

  • Direct Deposit

Our banking details can be found on your invoices.

You must email a copy of the remittance advice when making a payment by direct deposit.

Credit Accounts

Offered at Jonglea’s discretion on receipt of fully completed Jonglea New Account/Credit Application form, or AGHA credit application (CA)

Inactive accounts – If an account has had no transactions for 2 years it is considered to be inactive: a new CA is required to re-activate the account

Change of Ownership

A fully completed new credit application is required from the new owner(s)


Supply of goods depends on availability: items not available at time of invoicing will be placed on back order

Risk & Property of Goods  

Risk in the goods becomes the customer’s on despatch; property in the goods becomes the customer’s on payment


Claims to be advised to H.O. in writing (fax, or e-mail) within 7 days of receipt of goods providing all the necessary information including, invoice number, item codes and its qty and reason for claim. Returns must be in its original box and packaging

Credit Hold

Overdue accounts will not be supplied with further goods until all arrears, fees, charges, and interest, as applicable, are paid

Early Payment Discount

Any early payment discount (EPD) offered may be taken provided the invoice is paid in full within the early payment timeframe and there is no other outstanding invoices.

Dishonored Cheques

Incur a $15.00 + GST dishonor fee; subsequent dishonors will attract a $30.00 + GST dishonor fee

Overdue Accounts

Accounts 60 days in arrears may be charged interest at the rate of 12% p.a, calculated and charged monthly, pro-rata basis

Delinquent Accounts

Accounts 90 days in arrears will be referred to Jonglea’s debt collection agency if prior arrangements have not been made

Debt Collection Fees

All charges and fees incurred by Jonglea to recover outstanding debt will be charged to and payable by the customer

Refusal to Supply

Jonglea P/L reserves the right of refusal to offer credit and reserves the right of refusal to supply goods